The Plan should also come with at least a toll free tech support line [NOT a sales or "customer service" line] & ticketed email support; I also recommend chat support for those questions on the go, although it's not a requirement.
You must consider outsourcing IT services especially if your business simply can not perform without IT. By outsourcing, you can discuss with your tech support I.T provider Service Level Agreements or SLA so you will be sure that they support and keep your IT infrastructure maintain its high standard and be accountable if something went wrong.
Now the actual numbers on the external drive itself were written in some cryptic microscopic font that required literally three sets of reading glasses stacked one on top of the other so they could be read. Having entered the now correct serial numbers and registering tech support I.T the product and updated my status paid more as the free trial for the product that I had never used was now expired we were ready to download and install the software. This took a half hour. Then the "backing up" commenced. There were no queries as to what was to be backed up, it just took off and started backing.
The Managed I.T support uttah answer is YES. I have found in my own experience that Carbon Copy Pro (CCP) covers these three essentials. CCP is a company that can teach anybody to market anything on the Internet.
AND THEN, from a free one-time, complimentary issue of an opportunity magazine mailed to me, (or current resident), I found something that changed it all for me, and how I viewed the online business industry.
Oh, wait - I forgot one more question. It's very critical. Here it is: ask your host - and carefully repeat this after me verbatim - "Will you feed my ice cream in bed every night and then give me a..." woops, nevermind, wrong subject.